Shipping policy

Last Updated: October 4, 2026

At DOLVAIRA, we are committed to making your shopping experience simple, transparent, and reliable. This Shipping Policy explains how your order is processed, shipped, and delivered when you shop with us in Belgium or the Netherlands.

DOLVAIRA is operated by FUTURE THINKER LLC.

1. SHIPPING DESTINATIONS

We currently ship orders to customers in:

  • Belgium

  • The Netherlands

Shipping availability may depend on the product and the delivery address. Any applicable delivery restrictions will be displayed during the ordering process.

If we expand our shipping destinations, the applicable shipping options, costs, taxes, and delivery information will be communicated before you complete your purchase.

2. SHIPPING COST

We currently offer free standard shipping to eligible customers in Belgium and the Netherlands.

If a different delivery option or additional shipping charge applies to your order, the applicable cost will be clearly displayed before you complete your purchase.

You will not be charged mandatory delivery costs that were not disclosed to you before completing your order.

3. ORDER PROCESSING

Orders are processed after successful receipt of payment.

We aim to process and dispatch orders as quickly as reasonably possible. The estimated delivery timeframe applicable to your order will be displayed during the ordering process or communicated in your order confirmation where applicable.

Processing and delivery times may be affected by weekends, public holidays, carrier delays, customs procedures where applicable, or circumstances outside our reasonable control.

4. DELIVERY TIME

The estimated delivery timeframe for your order will be communicated at checkout or in your order confirmation.

Unless another delivery period has been expressly agreed with you, applicable EU consumer rules generally require goods to be delivered without undue delay and no later than 30 days after the conclusion of the contract.

If your order is not delivered within the agreed delivery period, or within the applicable 30-day period where no other period was agreed, you may contact us and request delivery within an additional reasonable period.

If we fail to deliver within that additional period, you may have the right to terminate the contract and receive a refund in accordance with applicable consumer law.

You may also have the right to terminate the contract immediately where:

  • We refuse to deliver the goods;

  • Delivery by the agreed date was essential under the circumstances; or

  • You informed us before placing the order that delivery by a specific date was essential.

These rights are based on applicable EU and national consumer protection rules.

5. ORDER TRACKING

When tracking is available for your order, tracking information will be provided by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

Tracking availability may vary depending on the shipping method and carrier.

6. DELIVERY ADDRESS

Please make sure that your shipping address is complete and accurate when placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist with an address correction before dispatch. However, we cannot guarantee that an address can be changed once an order has been shipped.

7. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please contact us at:

info@dolvaira.com

We will investigate the shipment with the relevant delivery carrier and work with you toward an appropriate solution.

If a shipment is lost while being transported by a carrier arranged by DOLVAIRA, we remain responsible for the goods in accordance with applicable consumer law.

A carrier delay does not automatically remove our responsibilities toward you as the customer.

8. DAMAGED ORDERS

If your package arrives visibly damaged, please contact us as soon as reasonably possible and, where possible, provide photographs of the package and the product.

This information can help us investigate the issue with the carrier.

Your statutory consumer rights are not affected by any request for photographs or other information.

9. RISK DURING DELIVERY

For consumer orders, where DOLVAIRA arranges the carrier, the risk of loss or damage generally remains with DOLVAIRA until the goods are physically received by you or by a third party designated by you other than the carrier.

An exception may apply where you independently selected a carrier that was not offered by DOLVAIRA.

10. CUSTOMS, TAXES AND IMPORT CHARGES

Orders delivered within Belgium or the Netherlands may be subject to applicable VAT and other legally required charges.

The total price and applicable delivery costs will be presented before you complete your purchase, in accordance with applicable consumer information requirements.

If an order is fulfilled from outside the European Union, customs procedures or import-related requirements may apply depending on the shipment and applicable law.

Where additional charges are legally applicable and are not already included in the price displayed at checkout, we will provide the relevant information as required by applicable law before purchase.

11. DELIVERY ATTEMPTS

If the carrier attempts delivery while you are unavailable, the carrier may provide delivery instructions, redirect the parcel to a collection point, or arrange another delivery attempt according to its procedures.

Please follow the carrier's instructions to avoid unnecessary delivery delays.

12. DELIVERY TO A SAFE PLACE OR ALTERNATIVE LOCATION

Where you specifically request or authorize delivery to a particular alternative location, collection point, or other delivery arrangement, responsibility may be affected in accordance with applicable law and the terms of that delivery arrangement.

If the carrier independently leaves a package without your authorization, this does not automatically mean that you have physically received the goods.

13. CANCELLATION AND RIGHT OF WITHDRAWAL

For most online purchases, consumers in Belgium and the Netherlands benefit from a statutory 14-day right of withdrawal, subject to legal exceptions. For goods, the withdrawal period generally begins when the consumer or a third party designated by the consumer physically receives the goods.

The statutory right of withdrawal is separate from any voluntary return or money-back guarantee offered by DOLVAIRA.

For complete information about cancellation, returns, refunds, and exceptions, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy limits or excludes mandatory consumer rights under applicable Belgian, Dutch, or EU law.

14. SHIPPING DELAYS BEYOND OUR CONTROL

Occasionally, delivery may be affected by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Carrier disruptions;

  • Strikes or labour disruptions;

  • Customs procedures;

  • Government restrictions;

  • Transport interruptions;

  • Other events beyond our reasonable control.

We will make reasonable efforts to communicate significant delivery issues where they affect your order.

Such circumstances do not remove any mandatory consumer rights that apply to you.

15. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, services, or applicable legal requirements.

The latest version will be published on this page with the updated date.

16. CONTACT US

If you have questions about shipping, delivery, or your order, please contact us:

DOLVAIRA
Operated by: FUTURE THINKER LLC
Company Registration Number: 1632280
Company Address: 212 N. 2nd St. STE 100, Richmond, KY 40475, USA
Email: info@dolvaira.com
Website: dolvaira.com

We aim to respond to customer enquiries as soon as reasonably possible.